Free Pickup in North Vancouver . Flat-rate delivery within Metro Vancouver
Privacy Policy
Smart Storage Tips ("SST", "we", "us") is operated by CosyCloset, based in North Vancouver, British Columbia. We respect your privacy and handle your personal information in line with British Columbia's Personal Information Protection Act (PIPA). This policy explains what we collect, why we collect it, and the choices you have.
What we collect
We only collect the information we need to sell, make, and deliver your closet and answer your questions.
Order details: your name, email, phone number, billing address, and delivery or pickup choice.
Closet details: the measurements, door type, photos and notes you send us on the closet details form.
Messages: anything you send through our contact form, by email or by phone.
Payment details: your card is processed by Square. We do not see or store your full card number.
Website information: like most websites, ours collects basic technical information such as your browser type, pages visited and general location, through cookies and similar tools.
How we use it
We use your personal information to:
Process and confirm your order and take payment
Cut your closet to your measurements and plan the layout around your doors
Arrange pickup or delivery, and contact you about your order
Answer your questions and handle returns, refunds and damaged parts
Keep the records we must keep for tax and accounting
Improve our website and products
We do not sell, rent or trade your personal information.
Consent
By placing an order, sending us your closet details or contacting us, you agree to us collecting and using your information for the purposes above. You can withdraw your consent at any time by contacting us, as long as it does not affect an order already in progress or a legal requirement. If you withdraw consent, we may not be able to complete your order or answer your request.
Marketing emails
We will only send you news and offers if you agree to receive them. Every marketing email includes an unsubscribe link, and you can opt out at any time. We will still send messages about your order.
Cookies and analytics
Our website uses cookies to keep your cart working and to understand how visitors use the site. We may use tools such as Google Analytics / Meta Pixel to measure visits and improve our advertising. You can block or delete cookies in your browser settings, but some parts of the store, such as the cart, may not work properly.
Who we share it with
We share your information only with trusted service providers who help us run the store, and only what they need to do their job:
Our website, store and customer management platform (HighLevel)
Our payment processor
Delivery partners, when we do not deliver your order ourselves
Our accountant and professional advisers
Where your information is stored
Some of our service providers, including our website platform and payment processor, store information on servers outside Canada, including in the United States. Information stored outside Canada may be subject to the laws of that country.
How we protect it
We use reasonable safeguards to protect your information, including secure, password-protected systems, limited access for our team, and encrypted payment processing. No method of storage or transmission online is completely secure, but we work to protect your information against loss, theft and unauthorized access.
How long we keep it
We keep your information only as long as we need it for the purposes above. Order and payment records are kept for at least six years to meet Canadian tax requirements. When we no longer need your information, we delete or destroy it securely.
Your rights
You can ask to see the personal information we hold about you, ask how it has been used and who it has been shared with, and ask us to correct anything that is wrong. Send your request in writing to our privacy officer (details below). We will respond within 30 business days, as BC law requires. We may need to confirm your identity first.
Children
Our store is meant for adults. We do not knowingly collect personal information from children under 19.
Contact our privacy officer
If you have a question or concern about your privacy, please contact us first so we can help.
Email: [email protected]
Mail: 1483 Barrow St, North Vancouver, BC, V7J 1B6
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page, with the date it was last updated.
Last updated: Nov 5th 2026