Free Pickup in North Vancouver . Flat-rate delivery within Metro Vancouver
Returns, Refunds and Cancellation Policy
Every Smart Storage Tips closet is made to order in our North Vancouver workshop, and many are cut to the exact width of your space. Because of this, what we can accept depends on the type of order you place. Please review this policy before purchasing.
Custom Fit Orders
Custom fit closets are cut to the width you provide. Once cutting begins, the parts cannot be resold, so the following applies:
Cancellations: You may cancel a custom fit order for a full refund within 48 hours of submitting your closet details form. Cutting begins after this window.
After cutting begins: Custom fit orders are final sale and cannot be cancelled, returned or refunded.
Your measurements: We cut to the measurements you submit, so please measure carefully and double-check before sending your form. We cannot offer refunds for orders cut to measurements that were provided incorrectly. If this happens, contact us and we will discuss your options. We can recut the affected panels at cost. The price depends on the design and the panels involved, and we’ll give you a quote before we do any work.
Our errors: If we cut your closet to a width other than the one you provided, we will recut the affected parts at no cost to you.
Standard Size Orders
You may return a standard size closet within 7 days of pick-up or delivery, provided that:
It has not been assembled or installed
All parts are unused and in their original packaging
You provide your order number.
Returns must be dropped off at our North Vancouver workshop. A 20% restocking fee applies to all approved returns. Delivery fees are non-refundable.
Damaged or Missing Parts
Please open your boxes and inspect all parts as soon as you receive them.
Report any damaged or missing parts within 48 hours of pick-up or delivery.
Email us your order number, a brief description of the issue, and clear photos. Photos should show the parts as they arrived, in or beside their original packaging and before any assembly.
Once your claim is approved, we will replace the affected parts at no cost. Replacement parts are typically ready within 5 to 10 business days.
We replace only the affected parts. A damaged or missing part does not qualify for a refund or replacement of the entire closet.
Exclusions
We cannot offer returns, refunds or free replacements for:
Closets that have been assembled or installed
Damage caused during assembly or installation, whether by you or your installer
Damage resulting from misuse, moisture or modifications to the parts
Custom fit orders after cutting has begun, except where the error is ours
Claims reported more than 48 hours after pick-up or delivery.
Order Changes
To change your design, width or delivery option, contact us before cutting begins and we will update your order. Once cutting has started, changes may not be possible.
Delivery and Pick-Up
Please be present for your delivery, or arrange for someone to receive it on your behalf.
If a delivery is missed, you may either pay for a second delivery or pick up your order from our North Vancouver workshop.
Pick-up orders are held for 3 days after we notify you that your order is ready.
Refunds
Approved refunds are issued to your original payment method within 10 business days. Please allow a few additional days for your bank to process the credit.
Contact Us
To cancel an order, request a return or report a damaged part, email [email protected] and include your order number. We respond within 1 to 2 business days.
SST · Smart Storage Tips · North Vancouver, BC
Last updated: Nov 5th 2026